We take data protection and information security very seriously.
The effective management of all personal data, including security and confidentiality, is the heart of our business and naturally underpins our practices and processes.
This privacy notice informs you about the type, scope and purpose of the processing of personal data we collect, use and process as a part of our website and its functions and content as well as our external online presences, such as our Social Media Profiles (the “Services”).
This notice applies to you, the User of our Services and us the provider of the Services and governs the processing of your personal data in context of our Services and business.
This Policy last updated on 06th of August 2026.
Name and contact details of the responsible person:
HP Heating,
62 silversmiths way
Woking
Surrey
GU213HQ
The HP Heating proceeds with all data processing procedures (e.g. collection, processing and transmission) in accordance with the statutory provisions of the UK’s Data Protection Act 2018 and in line with Regulation (EU) 2016/679 (General Data Protection Regulation).
The following provides you with an overview of the type of data collected and how it is used and passed on, the security measures the HP Heating takes to protect your data and how you can exercise your rights.
Data Subject Rights
You have a number of ‘Data Subject Rights’ below is some information on what they are and how you can exercise them. There is more information on each right on the Information Commissioners (ICO) website and you can simply follow the links provided to learn more.
Where the processing of your personal information is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.
The above rights may be limited in some circumstances.
For example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it.
We will let you know if that is the case and will then only use your information for these purposes.
You may also be unable to continue using our services if you want us to stop processing your personal information.
We encourage you to get in touch if you have any concerns with how we collect or use your personal information.
You do however also have the right to lodge a complaint directly with the ICO.
Please direct all requests for information or objections to data processing to us.
What are the relevant legal bases for processing your data?
The following informs you about the legal basis of us processing your data and unless the legal basis is not specifically mentioned, the following applies:
Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose.
Contract – This is where we process your information to fulfil a contractual arrangement, we have made with you.
Answering your business enquiries – This is where we process your information to reply to your messages, e-mails, posts, calls, etc.
Legitimate Interests –This is where we rely on our interests as a reason for processing.
Generally this is to provide you with the best products and service in the most secure and appropriate way.
Before relying on any legitimate interests, we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.
Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime.
Vital interests – This is where we process your information for communications about security, privacy and performance improvements of our services. Or for establishing, exercising or defending our legal rights.
Collection, use and storage of personal data
When you use the online offer, The HP Heating collects different data from you, partly also so-called personal data.
This is information that relates to an identified or identifiable natural person.
(hereinafter “data subject”).
Visiting the HP Heating website in general
When visiting the HP Heating website, you transmit data to our web server through your internet browser due to technical necessity.
The following data is recorded during an ongoing connection between your browser and our web server:
- Date and time of the request
- Name of the requested file
- Page from which the file was requested
- Access status
- Web browser and operating system used
- Complete IP address
- Amount of data transferred
For reasons of technical security, particularly to defend against attempted attacks on our web server, this data is stored by us for a short period.
It is not possible for us to draw conclusions about individual persons on the basis of this data.
The legal basis for this storage is our Legitimate Interest.
Further personal information is only collected if you provide it voluntarily, for example in the context of an enquiry or registration.
Depending on the area concerned, The HP Heating uses the personal data provided by you to answer your enquiries and for the technical administration of the website.
Contact Form
If you contact The HP Heating via a contact form, the data you provide will be stored so that your message can be forwarded to the correct contact person.
This is done in accordance with your consent to process your request.
Your data provided via a contact form will not be used for any other purposes, particularly not for advertising.
When do we disclose your Personal Data?
We may share your information with organisations that help us provide the services described in this policy.
These organisations may process such data on our behalf and in accordance with this policy.
This will only be done on the basis of a legal authorisation.
If you have consented to it, or where we have a legal obligation or legitimate interest, we may also share your information with agents, hosting providers, tax advisers, legal advisers, customer care, accounting, billing and similar service providers.
If we commission third parties to process data, this is done under a processing agreement.
In relation to information obtained from your use of our website, we may share a cookie identifier and IP data with analytics and advertising network providers to improve and optimise our website.
We may also disclose information where required by law, court order or regulatory authority, or where necessary to prevent fraud or crime or protect our rights, property or staff.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected.
The data processed by us will then be deleted or restricted in its processing.
If the data cannot be deleted because it is required for legally permissible purposes, its processing will be restricted.
This means the data is blocked and not processed for other purposes.
This applies, for example, to data that must be retained for commercial or tax law reasons.
General Technical Organisational Measures
The HP Heating has taken a variety of security measures to protect personal information appropriately.
All information held by The HP Heating is protected by physical, technical and procedural measures that limit access to specifically authorised persons.
Online presence in social media
We maintain online presences within social media on the basis of our legitimate interests.
These platforms allow us to communicate with customers, interested parties and users and to inform them about our services.
When using these platforms, the terms and privacy policies of their operators apply.
Unless otherwise stated, we process user data where users communicate with us through social media, for example by writing posts or sending messages.
The Supervisory Authority
The Information Commissioner’s Office (ICO) in the UK is our relevant supervisory authority for data protection.
You have the right to make a complaint to the ICO at any time.
We would, however, appreciate the opportunity to deal with your concerns first, so please contact us before approaching the ICO.
Integration Of Services And Contents Of Third Parties
We use third-party content and services within our website based on our legitimate interests in analysing, optimising and operating our online services.
This may include videos, fonts and similar content.
Third-party providers require your IP address in order to deliver this content to your browser.
We endeavour to use providers who use your IP address only for delivering the requested content.
Third-party providers may also use pixel tags (web beacons) for statistical or marketing purposes.
The information collected may include browser details, operating system, referring websites, visit time and other technical information.
This information may also be stored in cookies and linked with information from other sources.
The following presentation provides an overview of third-party providers and their privacy policies.
Our online presence is provided on a Content Delivery Network with widgets and plug-ins.
Our providers are Google and 1and1,
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided.