At HP Heating, we are committed to delivering reliable and the finest boiler and plumbing services. We put our customers’ satisfaction first and foremost and providing them with the best of our services is what we strive for. As much as we endeavour to attain utmost perfection in our work, we understand that in certain instances, unexpected issues may arise, leaving the customer dissatisfied. We aim to resolve your complaints regarding our services in a timely and efficient manner, holding our company’s credibility high.
Your Role
After the completion of our work, we highly encourage you to review the services provided to verify compliance with the established benchmarks and agreed-upon terms. Our commitment to transparency in work extends to your review of our service. We greatly regard your trust in us and strive to bring continuous improvement through our customers’ honest evaluation. By being committed to resolving your issues, we aim to ensure customer satisfaction and improve our services thereby. Your feedback is substantially crucial to our ongoing efforts.
Please inform us immediately in case of any problems with our service to give us the opportunity to address and resolve them.
You can contact us via:
– Telephone: 07895425402
– Email: [email protected]
Our Process for Managing Complaints
After the reception of your complaint, we will acknowledge it within 5 working days and get back to you promptly. We will thoroughly investigate the issue and keep you informed of our findings through every step. If the need for further action arises, we will arrange a follow-up meeting as per the requirement. We work diligently to tend to any complaints and resolve them within 28 days of them being brought to our attention.
Further Action
In the unlikely event of HP Heating being unable to settle the complaint to your satisfaction after going through the internal complaints process, we can refer the matter of concern to an independent mediator in order to attain resolution. If both parties are unable to agree on a resolution, you may proceed to take further action.
HP Heating has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complain to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.
